Note: The excerpt is from “How Work-Life Flow Is Shaping Success at Magellan”, first published here.

“People work best when they are happy and have the space to think and consider, to rest and recharge. Working shouldn’t mean missing out on some of those key family moments or having to struggle with responsibilities due to stress and exhaustion.

Working remotely means that there’s fewer interruptions, leading to greater productivity, happy customers and a happy team. That helps our customer satisfaction, our recruitment, our retention, and our bottom line. Our work-life flow is truly shaping our success. […]

[…]we’re proud to be at the forefront of offering flexible work options that allow work and life to flow for our professionals. So, naturally, we are honored to be named on the 2019 list of 100 Top Companies with Remote Jobs in 2019 by FlexJobs!“

Read more here…

One of the greatest challenges in managed care is staying up-to-date on the constantly evolving healthcare landscape. This can be especially overwhelming for high cost, complex specialty disease states. Payers are often faced with making difficult coverage decisions for hundreds of disease states as they also juggle prioritizing daily job tasks, such as managing drug spend, developing clinical programs and policies, and implementing member engagement strategies. In face of this challenge, payers have reported difficulties handling drug requests for complex treatments, particularly for off-label use for specialty drugs in high cost, rare disease categories, which are poorly understood and have limited clinical guidelines.

To address this unmet need, some payers seek the assistance of key opinion leaders (KOLs), also known as thought leaders. KOLs are considered experts in their respective fields, are regularly sought out by their colleagues for opinions or advice, are early adopters of new treatments or procedures, establish best practice protocols for patient care, and many managed care organizations depend on them to better understand specific disease states and new therapies.

As part of its value-based approach to medical and pharmacy benefit management, Magellan Rx Management has developed an Expert Clinical Network (ECN) of local, national, and world-renowned experts and has access to more than 120 key thought leaders in several disease categories, including rare disease such as hereditary angioedema, hemophilia, oncology, and more. These experts assist clients with challenging prior authorization case reviews, peer-to-peer discussions, drug policy development, and formulary guidance. Ultimately, the ECN offers health plans and providers the opportunity to make a more informed decision that leads to positive patient outcomes.

One case study from the ECN program was for a request from a client to review a complex prior authorization case. The request was for prophylaxis therapy in a patient who was currently using Firazyr for angioedema. The KOL provided an evidence-based recommendation based on patient’s medical history and current burden of disease. The KOL did not believe the patient was an appropriate candidate for prophylaxis therapy which resulted in the patient being referred to a center of excellence for additional evaluation and a potential cost avoidance of $44,000 per month.

As payers are faced with making difficult clinical coverage decisions for hundreds of disease states, assistance from a KOL can help in the reduction of inappropriate medication use, while offering the highest value and quality of care in disease management. To learn more download a copy of our MRx Report.

Specialty drug spend made up 41% of all drug spend ($318 billion) for the United States and European countries in 2017(1). New projections show specialty drugs will contribute to ALL of 2018 total drug spend growth due to a combination of explosive pharmacy trend in the specialty drug arena as well as declines in traditional medications(1). With thousands of specialty products in the pipeline expected to drive a significant portion of future medication costs and inflationary trends,(2) specialty growth has exceeded that of traditional drugs for the tenth consecutive year(1). Not only does specialty pharmacy trend continue to soar, these medications are now being created with remarkable biotechnology and gene-altering techniques to treat the most complex, high-cost healthcare conditions such as cancer, rheumatoid arthritis, and unique rare diseases.

Many of these specialty medications are billed under the medical benefit, which makes management even more challenging when considering complex medical benefit structures, numerous places of service, varied payment models, bundled claims, and complicated data.  Payers also cite several management concerns: determining the value of specialty drugs, ensuring clinically appropriate use, and responding to the specialty pipeline(3).

Spend trend and growing payer concerns emphasize the importance of developing strategies to stay ahead of the trend and pipeline. 

The Magellan Rx Management Medical Pharmacy Trend Report , in its ninth edition, includes a comprehensive view of medical pharmacy trends in claims data, including all major lines of business (commercial, Medicare, and Medicaid). According to the report, the 5-year pharmacy trend for specialty drugs on the medical benefit is 68%, 22%, and 17% (4) for Commercial, Medicare, and Medicaid lines of business, respectively. Driven by inflation, utilization, drug mix, and shifts in site of service, medical benefit drug spend has been identified as allowed amounts of $29.97 per-member-per-month (PMPM) for Commercial members, with Medicare PMPM allowed amounts of $52.19 (an increase of 18 and 12 percent, respectively, over the last year)(4). Yet visibility into this spend has been generally limited, given the management challenges addressed above.

It is critical for payers to stay current with evolving management strategies and marketplace conditions impacting medical pharmacy utilization and spend, especially as these specialty drug costs continue to be a leading driver of overall pharmacy trends. At Magellan Rx, we understand medical benefit drug spend, pharmacy trend, pipeline, and impact—all of which is imperative to formulating innovative, effective solutions for managing specialty drug costs. Get a more detailed analysis on the latest in pharmacy trends by signing up for our free webinar on March 14 at 1:00 pm Eastern.

1. IQVIA Institute 2018 and Beyond: Outlook and Turning Points. March 2018. Available at: https://www.iqvia.com/-/media/iqvia/pdfs/institute-reports/2018-and-beyond-outlook-and-turning-points.pdf
2. Commercial Specialty Medication Research: 2016 Benchmark Projections, Milliman Research Report. December 2015. Available at: http://us.milliman.com/uploadedFiles/insight/2016/commercial-specialty-medication-research.pdf
3. EMD Serono. Specialty Drug Digest 14th Edition. 2018
4. Magellan Rx Management. Medical Pharmacy Trend Report. 9th Edition. 2019. Available at: https://www1.magellanrx.com/magellan-rx/publications/medical-pharmacy-trend-report.aspx

Some people experience a serious mood change during the winter months, when there is less natural sunlight. This condition is called seasonal affective disorder (SAD). SAD is a type of depression, and usually lifts during spring and summer. Seasonal affective disorder impacts those who live in specific geographical areas, typically those who live in northern or southern hemispheres but is extremely rare in people who live close to the equator.1

SAD symptoms
SAD is a fairly common form of depression that occurs in the winter. During the winter days are shorter. Shortened days increase the chances of someone to develop SAD due to the lack of natural sunlight.

Common symptoms may include:

• Sad, anxious, or “empty” feelings
• Feeling hopeless
• Feeling guilty, worthless, or helpless
• Irritability and restlessness
• Loss of interest in activities
• Loss of energy
• Difficulty concentrating, remembering details and making decisions
• Difficulty falling sleeping or oversleeping
• Changes in weight
• Thoughts of death or suicide

Seasonal changes in bipolar disorder
In some people with bipolar disorder, spring and summer can bring on symptoms of mania or a less intense form of mania (hypomania). This is known as reverse seasonal affective disorder. Signs and symptoms of reverse seasonal affective disorder include:

• Persistently elevated mood
• Hyperactivity
• Agitation
• Unbridled enthusiasm out of proportion to the situation
• Rapid thoughts and speech

There are some measures you can take on your own that may help. You can make your environment brighter by sitting near windows and being exposed to more light. It is also helpful to get outdoors and be exposed to the sun and daylight. Regular exercise can help relieve the stress and anxiety brought on by SAD.

About 4 to 6 percent of people suffer from SAD and an additional 10 to 20 percent may suffer from mild SAD.2

Treatments SAD may be effectively treated with light therapy. But nearly half of people with SAD do not respond to light therapy alone. It is important to speak to your doctor about how you feel and determine the right treatment plan for you.

Here are a few tips on how you can manage SAD. Remember to speak with your doctor at any point about how you feel, and to determine the right treatment plan for you.

• Get enough sleep and practice good sleep habits
• Eat a healthy diet
• Try to exercise more often and find activities that make you happy
• Avoid alcohol and illegal drugs
• Talk with family and friends
• Stay active

When you are struggling with depression, talk about how you’re feeling to someone you trust. Try to be around people who are caring and positive. Volunteer or get involved in group activities.

People who have had repeated seasonal depression should talk to a mental health care professional about prevention methods. Starting treatment during the fall or early winter, before the symptoms of SAD begin, may be helpful.

For additional information, visit MagellanHealth.com/MYMH

1. www.mentalhealthamerica.net
2. American Family Physician, Seasonal Affective Disorder (www.aafp.org/afp/2000/0301/p1531.html) Source: National Alliance on Mental Health; National Alliance on Mental Illness (NAMI)

This document is for your information only. It is not meant to give medical advice. It should not be used to replace a visit with a provider. Magellan Health does not endorse other resources that may be mentioned here.

Reasons to tell people about it

Whether or not you discuss your condition with family, friends or coworkers is a personal decision. You may find it hard to talk about your diagnosis, or you may be concerned about how others will react. Ideally, the people around you will accept your illness and be encouraging. Bear in mind that they might not know very much about your condition. While they may want to help you, they may not know the best way to help. You can give them a better chance to support you by thinking ahead about how to tell them about your mental illness.

Why to tell
One reason to tell others about your mental illness is to receive encouragement. Talking to a sympathetic friend or loved one can reduce your stress level and improve your mood. You may no longer feel like you are keeping a secret. You may also want to ask for concrete support, like help finding treatment or rides to appointments. Or, maybe you want to share your crisis plan with a trusted family member.

When to tell
Telling people is a very personal decision and should only be done when you’re ready. It might help to practice how you tell people with a professional, such as a therapist. You can discuss your worries and how to react to issues, questions and comments that might arise. Practicing may help you clarify how you feel about your condition and inform who you want to tell.

Make sure you are in a calm environment when you introduce the topic and give the person time to adjust to the idea, especially if he or she don’t know a lot about your condition.

If you are compelled to tell people during a period where you are unwell, try to locate the most supportive person in your life for support as you go through the process.

Who to tell
You are the expert on your condition and can decide for yourself the right or wrong number of people to tell. Some people will benefit from telling many family and friends. Others may benefit by telling a couple of close friends and waiting to tell others.

Make a list of the people you’re considering telling and include those closest to you. Also list the most emotionally skilled people you know, even if you don’t know them that well.

Personal relationships
When telling family, friends or someone you are in a romantic relationship with about your condition, their response will generally go in one of three directions:

• The person is genuinely comfortable with your disclosure and things stay the same
• The person is very uncomfortable and ends or changes the relationship
• The person says he or she is fine with it, and then does a fast or slow fade from your life

Coworkers
In a job, you have to weigh the advantages against the disadvantages of being open. Weigh the potential negative impact on things like stigma from coworkers against your need for special accommodations, which are considered part of your civil rights. Before you share information about your condition, you should learn about your legal rights and also take into consideration your work environment. Consider approaching your Human Resources contact to gather support.

Once you’ve told someone, you’ll understandably be concerned about their reaction. One sign they can handle it is if they treat you the same during or after the disclosure. Friends stay friends. Colleagues stay polite and interested. If you continue to get the same “vibes” from people, you can be pretty sure that your disclosure has not changed the relationship for worse. And that is the best outcome of all.

Knowing that certain people are aware of an important part of your life and that they accept you and support you can be incredibly helpful and liberating. While some people may disappear, it’s better to have strong social supports around you.

Being able to offer emotional support is not something that everyone knows how to do. It’s a skill that takes practice. Some people may not be able to offer emotional support. If you have relatives or friends who lack this skill, that doesn’t mean they don’t love you. Most likely they don’t understand or fear they may say the wrong thing.

Remember that some conditions may cause you to not want to reach out for help. Sometimes the help from others is exactly what is needed to move toward recovery.

What to talk about
You can get the best support possible by planning the conversation. Consider including three items:

• “Process” talk
• Specific problem
• Suggestions for how loved ones can help

“Process” talk means “talking about talking,” rather than talking to share information. Prepare your listener for an important conversation by using “process” talk. Here are some ways to begin a process talk:

• “I want to talk to you about something important. I’m not sure how to talk about it, though. Can you just listen to me and try to understand? I’m hoping I’ll feel better after talking about it with someone, but I need you to be patient.”
• “There’s something going on in my life that’s bothering me. I think I need to talk to someone about it. I feel embarrassed about it, though, so please don’t laugh it off or make a joke out of it.”
• “I’m not sure if this will make sense. I feel uncomfortable talking about it, but I want to tell someone.

Concrete examples of what you mean by “mental illness.” Every case of mental illness is different. To get the best support possible, share one or two examples of what’s causing you stress:

• “I think something’s wrong because I can’t sleep more than a couple hours at night. It’s hurting my work and I feel out of control.”
• “I’ve started skipping classes sometimes. I’m worried I’ll stop leaving the apartment if I don’t get help.”
• “The doctor said I have bipolar disorder. Sometimes I feel like things are getting out of control and I’m not sure how to keep myself together.”

Suggest ways to support you. Family and friends may not know what they can do to help. You can get the best support by asking for specific types of help:

• “I’m scared to make an appointment because that’s like admitting there’s something wrong. But I need to see a doctor. Can you help me find one and follow through?”
• “I’m not thinking clearly these days. I’m getting treatment for a mental illness, but it might take a while to feel right. Until then, when I do something that makes you uncomfortable, can you please tell me what I’m doing instead of getting freaked out?”
• “I’m not supposed to drink alcohol with my medications. I’m going to try not to drink at parties, but I need my close friends to encourage me and help me keep my social life.”
• “I’m feeling better. But once in a while, can you tell me you’re there for me and give me a hug?”
• By telling the right people and suggesting ways for loved ones to help, you can start building a strong social support network. At first, you might be afraid to talk about your experiences. But don’t give up looking for support and encouragement from others. You’ll discover that many people want to help you.

You don’t have to share everything. Decide in advance what parts of your experience you’ll talk about and what parts you won’t. Stand by your decision. It’s perfectly understandable to answer a question with a statement like “I’d rather not talk about that right now.”

Keep in mind
Share the good things. Explain how your illness has taught you new things, or about experiences you were able to have in spite or, or because of, your illness.

Set boundaries. Be clear with people about when you want their advice and when you just want them to listen. Also realize that people come with their own opinions, informed and otherwise, so be patient when explaining. If they try to discredit you, gently remind them that you are the one living with the illness, and you know yourself best.

Let them know how they can support you. Everyone has different needs, and different people respond in different ways. Think about your needs ahead of time, and about whether this person can support you, if there are resources that would help her or him understand what you’re going through, or if she or he says no. Some people may not be able to handle disclosure, so it may be difficult to expect support from them. There are many people who will probably feel honored that you shared this with them, and whom will be happy to do what they can.

Help is available. For additional information, visit MagellanHealth.com/MYMH
Source: NAMI

This document is for your information only. It is not meant to give medical advice. It should not be used to replace a visit with a provider. Magellan Health does not endorse other resources that may be mentioned here.

Stress is a part of everyone’s life in one way or another. But did you ever consider that stress doesn’t always have to be a bad thing? What if you found ways to make stress a positive thing?
Stress is complicated and tends to impact people over a long period of time. Here are a few tips to help you manage your stress.

1. Get organized. Being unorganized creates stress and leaves you feeling out of control and overwhelmed. Get your house or your desk or your car in order and then feel the wave of relief that comes over you.

2. See things from another angle. View stress as an energizer. Consider each new demand as a challenge, no matter how difficult it may seem.

3. Take charge. Although you can’t control other people’s actions, you can control your response to what comes your way. When it comes to managing your emotions, you’re the boss.

4. Think big. Think in terms of long-range goals, not just day-to-day problems so you can see beyond the immediate situation.

5. Find true friends. Having supportive friends is a key to reducing stress. Good friends should recognize your strengths and lend a hand in stressful situations.

6. Learn from it. Look for meaning in the stress you have experienced. For example, a sick family member may have caused a great deal of stress, but the situation brought your family closer.

7. Be proactive. Learn to recognize the early signs of your stress, such as anger, taking on too many things, working too much or irregular sleep patterns. Think about what you can do to reduce the negative stress effects.

8. Accept limits. Understand your boundaries. Set realistic expectations for yourself.

9. Use your strengths. Recognize your strengths and focus on projects that allow you to use them. Taking on too much can make you feel out of control.

10. Make decisions. Indecision increases stress. Start by making small decisions and acting on them.

11. Laugh. Laughter is indeed the best medicine. Laughing at yourself can relieve stress.

12. Keep yourself healthy. Take care of your body by eating healthy foods and drinking plenty of water. Find time to exercise.

13. Pay attention to your body. There are times when our bodies send signals telling us to slow down and take a break. When you experience physical signs such as exhaustion, restless sleep, headaches, body aches and other types of pains, take time to renew your body and your mind.

Resources
National Institute of Mental Health
www.nimh.nih.gov/health/publications/stress/index.shtml

Help is available. For additional information, visit MagellanHealth.com/MYMH

This document is for your information only. It is not meant to give medical advice. It should not be used to replace a visit with a provider. Magellan Health does not endorse other resources that may be mentioned here.

Prescription drug abuse is a growing issue and affects people from all walks of life. With that in mind, it’s important for the health and safety of your family and others who come into your home that you safeguard and properly dispose of prescription medications.

Safeguarding medications

• Ask your pharmacist if prescribed medicines in your home may have the potential for abuse
  Store medicine in the original container so it can easily be tracked and identified
• Secure medicine in a safe place out of reach of children and guests. Medicines should be kept in a locked medicine cabinet or a lock box.
• Create an inventory list of all medicines so you know what you have; double check it at regular intervals
• Keep track of refills—your own and other people in the household

Proper disposal

• Safely disposing of expired or unused medicine is important to the safety of everyone in your home
• Ideally, participate in a safe drug disposal program or a drug takeback day in your community
• When disposing of drugs at home, mix the medicine with an undesirable substance, such as kitty litter or some type of trash, and discard
• Remove personal, identifiable information from bottles to help prevent unauthorized refills

Additional Resources
U.S. Food and Drug Administration | fda.gov

The Partnership for Drug-Free Kids | Drugfree.org

Help is available. For additional information, visit MagellanHealth.com/MYMH

Alcohol is part of many traditions and is often served at parties and other functions. And although many drugs are illegal or legal only with a prescription, people may offer them to you.

If you’re in a situation where someone is offering you alcohol or drugs, try this:

• Look the person in the eye. In a firm voice, tell the person you don’t want to drink or use Say something like:
  • “No, I’m sorry, but I don’t use….”
  • “No, I’m really trying to stay “
  • “No, I’m trying to cut “

• Give a reason why you don’t want to drink or use Say something like:
  • “It’s bad for my “
  • “I could lose my housing.”
  • “I have trouble when I use….”

• Ask the person not to ask you to drink or use drugs Say something like:
  • “Hey, I said I’m trying to stay clean, so don’t ask me again.”
  • “I told you I don’t use anymore, so stop asking.”
  • “I’m trying really hard to stay clean, so please don’t ask me to use anymore.”

• If you notice that someone does have drugs, leave the area.

Help is available. For additional information, visit MagellanHealth.com/MYMH

Source: Healthwise